Team Member, Mobile Banking Tech Support at United Bank for Africa Plc (UBA)


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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

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We are recruiting to fill the position below:

Job Title: Team Member, Mobile Banking Tech Support

Location: Nigeria
Reporting Line: Team Lead, Mobile Banking Tech Support

Responsibilities



  • Troubleshoot and escalate Mobile Banking and related applications challenges.
  • Generate and analyse trends, successes and failure rates on all related applications.
  • Fetch logs, analyze same and escalate as appropriate
  • Attend to and all users’ complaints from customers.
  • Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.
  • Carry out routine and preventive maintenance on all systems
  • Carry Systems and application checks and ensure logs are cleared routinely on all systems
  • Apply changes to configuration on applications upon necessary approvals.
  • Escalate issues requiring third level supports.

KPIs:

  • 99.9999% uptime of digital services and channels
  • Achieve 99.9999% transaction success rate daily.
  • Achieve 100% closure of incidents log before midnight every day.

Qualifications

  • Minimum of  2-5 years’ work experience in a relevant field
  • Certifications; Having a certification from a reputable institution will be an added advantage.

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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