Process Design & Optimization Personnel at United Bank for Africa Plc (UBA)


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United Bank for Africa Plc (UBA)

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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Process Design & Optimization Personnel

Location: Nigeria

Job Objective



  • To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

 Roles & Responsibilities

  • Identify process gaps along with a root cause analysis of issues and make fact based recommendations for process improvement.
  • Drive process re-engineering and improvement.
  • Work with various teams to ensure the development of an efficient and scalable end to end process.
  • Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
  • Complete post deployment analysis, monitoring and driving recommendation for improvement to completion.

Candidate Profile
We are looking to hire a talented and experienced individual to drive our customer experience as a Process Design & Optimization officer. The ideal candidate must have:

  • Minimum of 2 years’ experience as operations personnel.
  • Firm understanding of process improvement techniques
  • Digital savviness
  • Experienced in Analytical Thinking
  • Customer journey mapping and Experience design
  • Highly skilled and experienced in the use of Kaizen tools
  • Project management
  • Lean Six Sigma qualification will be an added advantage.

Skills Required:

  • Problem Solving
  • Attention to details
  • Project Management
  • Goal Oriented
  • Initiative.

Knowledge Required:

  • Data Analysis
  • Product and process Knowledge
  • Proficient in MS packages.

Application Closing Date
15th September, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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