Operations Supervisor, Pick-Up Services at GIG Mobility (GIGM)

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GIG Mobility

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The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness.

Operations Supervisor, Pick-Up Services

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationLagos
  • Job FieldAdministration / Secretarial

Position Purpose

  • The Operations Supervisor, Pick-up Services co-ordinates, monitors and reports all operational activities of pick-up service and the pick-up center while promoting the goodwill of the GIGM brand through the delivery of excellent customer experience.

Duties & Responsibilities

  • Coordinate pick-up service activities across all GIGM Pick-up locations
  • Identify, create and grow new pick up points working with the Operations Managers (OM) across different locations
  • Re-route & Rescheduling bookings
  • Make advance and online travel bookings for Guests
  • Collate and follow up with daily Pick-up requests
  • Submit daily Pick-up-service reports
  • Create and maintain Guests/ reservation records
  • Resolve pick-up service issues by clarifying the Guests’ complaints either via phone, email or in person
  • Escalate traveling reschedule & pick-up challenges to the appropriate unit(s) within the GIGM Operations team
  • Serve guests by providing product/ service information related to Pick-up Service, Trip scheduling, fares and payment methods.
  • Collaborate effectively with internal stakeholders for enhanced productivity
  • Adhere to company policies on guaranteed reservations and no-shows
  • Promote/ Cross sell the GIGM online booking app and other Company products and services
  • Lodge daily sales and conduct sales reconciliation with the head office accountant
  • Perform other assigned duties.

Selection Criteria



  • B.Sc. qualification or its equivalent in a relevant field
  • Minimum of 3 years customer service or operations experience
  • Experience within a service and/or an e-commerce environment is an added advantage
  • Excellent interpersonal and communication skills
  • Good analytical and numeracy skills.

Personality Requirements / Traits:

  • Must be customer-centric
  • High level of integrity
  • A self-starter with supervisory / leadership abilities
  • Ability to work with little or no supervision.

Method of Application

Interested and qualified candidates should forward their Cover letter and CV to: [email protected] Using the “Job Title” as the subject of the mail.

Note: Only shortlisted candidates within Lekki and its environs will be contacted.

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