IT Support Officer at Flexedge Limited


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Flexedge Limited

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FlexEdge Limited is a business support services company driven with the desire to enable, empower and enhance organizations with employable talents for groundbreaking results.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time
Reports to: Head, IT



Job Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications – Mobile App and Web App Portals
  • set up new users’ accounts and profiles and deal with password issues on Active Directory and Core Banking Application
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion
  • Prioritise and manage many open IT Support cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.

Requirements

  • Interested candidates should possess a Degree in any Social Sciences with 2 – 3 years work experience.
  • Problem-solving skills.
  • Technical skills and industry knowledge.
  • The ability to work under pressure.
  • Ability to think critically.
  • An interest in information and communication systems.

Application Closing Date
22nd October, 2021.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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