Fleet Engagement Officer at Kwik Delivery


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Kwik Delivery – We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

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We are recruiting to fill the position below:

Job Title: Fleet Engagement Officer

Location: Lagos

What You’ll Do



  • Monitor, anticipate, and resolve challenges that can disrupt fleet performance
  • Manage real time fleet issues; ensures prompt resolutions
  • Close the communication gap with the fleet and customers for ongoing orders
  • Give a structured and actionable daily feedback to the Head, Fleet Management
  • Ensure a smooth operational process to tackle hindrances that will affect riders’ availability
  • Responsible for retention of riders and creating a happy atmosphere amongst the riders
  • Make sure all couriers adhere to Kwik regulations, SLAs and SOPs.
  • Ensure fleet availability to meet all customers request across the state

What You’ll Bring

  • B.A / B.Sc Degree in Social Sciences, Operations or equivalent practical experience.
  • 2+ years of experience in customer experience issue resolution
  • Ability to take initiative and be flexible in a constantly-changing work environment
  • Excellent communication skills
  • Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting

Who You Are:

  • You are customer-centric and process-oriented, and you have a good understanding of fleet management.
  • You can provide very good experience to fleet operators that will ensure overall fleet conditions and performance.
  • You are ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
  • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly. 

Life at Kwik

  • Join a diverse, passionate & driven team of all backgrounds
  • Casual work environment
  • Comprehensive health benefits to fit your needs
  • Competitive salary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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