Kwik Delivery – We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.
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We are recruiting to fill the position below:
Job Title: Fleet Engagement Officer
What You’ll Do
- Monitor, anticipate, and resolve challenges that can disrupt fleet performance
- Manage real time fleet issues; ensures prompt resolutions
- Close the communication gap with the fleet and customers for ongoing orders
- Give a structured and actionable daily feedback to the Head, Fleet Management
- Ensure a smooth operational process to tackle hindrances that will affect riders’ availability
- Responsible for retention of riders and creating a happy atmosphere amongst the riders
- Make sure all couriers adhere to Kwik regulations, SLAs and SOPs.
- Ensure fleet availability to meet all customers request across the state
What You’ll Bring
- B.A / B.Sc Degree in Social Sciences, Operations or equivalent practical experience.
- 2+ years of experience in customer experience issue resolution
- Ability to take initiative and be flexible in a constantly-changing work environment
- Excellent communication skills
- Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting
Who You Are:
- You are customer-centric and process-oriented, and you have a good understanding of fleet management.
- You can provide very good experience to fleet operators that will ensure overall fleet conditions and performance.
- You are ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
- You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.
Life at Kwik
- Join a diverse, passionate & driven team of all backgrounds
- Casual work environment
- Comprehensive health benefits to fit your needs
- Competitive salary.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online