Customer Service Representatives Job at Sharptowers Limited

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Sharptowers Limited

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Sharptowers Limited is an accredited dealer of Multichoice Nigeria with offices in Lagos Mainland.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Lagos – Isolo, Abule Egba, Igando.



Job Description

  • The Customer Service Representative will be responsible for making sure the needs of the company’s customers are met.
  • She/he must be knowledgeable about the products and able to adequately guide the customer at all times.
  • A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities

  • Handle and respond to Customers Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
  • Acknowledge and resolve customer complaints.
  • Escalate Customers’ issues to the appropriate desk and ensure quick resolution
  • Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
  • Identify and assess customers’ needs to achieve satisfaction
  • Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
  • Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
  • Follow the laid down communication procedures, guidelines and policies while going the extra mile to actively engage customers
  • Provide General Customer service support

Qualifications and Requirements

  • Minimum Bachelor’s Degree or its equivalent in Business Administration or any relevant field.
  • 1-3+ years Customer Service Experience.
  • Computer literacy
  • Age: Not more than 30 years.

Application Closing Date
15th June, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

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