Customer Service Representatives at GIG Logistics


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GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

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We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Asaba, Delta
Employment Type: Full Time or Part Time
Work hours: 20 to 40 hours per week

Job Description



  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our services inside and out so that you can answer clients questions correctly.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification / Requirements

  • OND / HND / B.Sc in any field of study
  • 1 year in Customer Service experience in a reputable organization
  • Ability to stay calm when customers are stressed or upset.
  • Ability to make use of Microsoft Office.
  • Experience working with customer support
  • Residing in Edo, Asaba, Onitsha.

Salary

  • N80,000 – N120,000 monthly.

Application Closing Date
27th February, 2021.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title and your present location as the subject of the mail e.g “Customer Service Representative / Asaba”.

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