Customer Service Intern at A1 Power Technologies Limited

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A1 Power Technologies Limited (formerly Chlorophyll Ventures Limited) is an energy services and solutions provider offering cutting-edge technology and strategic consulting for a sustainable energy sector.

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We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lagos

Job Description



The ideal candidate will be required to carry out the following key activities;

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Answers inquiries by clarifying desired information on products and services.
  • Respond politely and courteously to customers enquiries.
  • Managing large amounts of inbound calls, chats and emails in a timely manner.
  • Collecting customer information and analyzing customer need and providing prompt solutions.
  • Contributes to team effort by accomplishing related results as needed.
  • Coordinates daily updates on our social media handles.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
  • Must be a serving Corps member.

Knowledge, Skills and Attitude:

  • Good knowledge of renewable energy and electricity metering industry.
  • Ability to stay calm when customers are stressed or upset.
  • Proficient in graphic design software and Microsoft excel
  • Experience working with customer support.
  • Social media savvy
  • Continuous learning and improvement
  • Effective communication skills
  • Attention to details
  • Critical thinking, problem-solving and analytical skills
  • Result oriented
  • Integrity and accountability.

Application Closing Date
21st February, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

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