Pruvia Integrated Limited
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Pruvia Integrated Limited – We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. We offer a wide range of services. These services are delivered with skilled and experience guided by our core values and driven by our belief that impossibility is nothing.
- We are looking for a Customer-oriented Service Executive. Who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction..
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- 3 years of proven customer support experience, Customer Service Executive and telemarketing.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Must be computer savvy.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Female Preferably.
- Applicants must be fluent in Yoruba Language.
Application Closing Date
25th October, 2021.
Method of Application
Interested and qualified candidates should forward their Cover Letter and CV / Resume to: [email protected] using the job tittle as the subject of the mail.