Analyst, Omni-channel Service Delivery at Access Bank Plc


DONT MISS ANY JOB:


SEARCH FOR JOB OR COMPANY

  • Full Time
  • Anywhere

Access Bank Plc

BE THE FIRST TO GET LATEST JOB ALERTS

Enter your email address to subscribe to latest Jobs notifications via your email


CLICK HERE TO JOIN OUR WHATSAPP GROUP FOR LATEST JOBS UPDATES

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Analyst, Omni-channel Service Delivery

Location: Lagos

Job Roles

  • Ensure the delivery of front-end digital services across the Omni-channel platforms (Mobile, Internet, ATM, etc.)
  • Work on other tasks as assigned by the Senior Specialist, Omni-channel Service Delivery

Functions and Responsibilities



  • Document ‘as-is’ and ‘to-be’ state/architecture for various implementation phases, describing the changes required to attain the desired ‘to-be’ state
  • Build test cases and scenarios sufficient for the validation of end-state products and services
  • Periodically execute functional and non-functional tests on solutions, features and services on the ATM, Internet, Mobile, etc.
  • Partake in the deployment of new features across the Omni-channel stack in line with business requirements
  • Collaborate with internal and external partners to drive innovation initiatives through full process from idea to commercialization.
  • Periodically review existing systems and advise process owners on possible areas of improvements thereby making IT serve as a business enabler
  • Carry out an extensive testing (Unit, Integration, Systems, User Acceptance Tests) of solutions developed in order to ensure that they are error free and are fit for purpose
  • Engage in the installation and configuration of ATMs, including the hands-on experience required to effectively perform 2nd level resolution
  • Perform 1st level support during the transition phase of the Omni-channel Mobile, Internet banking and ATM platforms
  • Research and implement product enhancement solutions working closely with 3rd party vendors, switch processors and Original Equipment Manufacturers (OEMs)
  • Facilitate frequent ATM, Internet and Mobile banking 2nd level support trainings

Job Requirements
Education:

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline

Experience:

  • 0 -2 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration.

Certification(s):

  • IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
  • Excellent analytical skills, written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Good interpersonal skill
  • Ability to analyze issues and provide adequate support to users
  • Fair understanding of the Omni-channel solution objectives Good understanding of transaction entries
  • Ability to review transactions and identify root cause of failure
  • Good knowledge of various components within the payment infrastructure
  • Creative and taking initiative.
  • Good communication skill (Oral & Written)
  • Analytical / Problem solving
  • Self-management
  • Interpersonal skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

BE THE FIRST TO GET LATEST JOB ALERTS

Enter your email address to subscribe to latest Jobs notifications via your email


LET'S HELP YOU REVIEW YOUR CV TO RECIEVE A CALL BACK. Click Here

Enter your email to get latest job updates

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

Unclejobber will use the information you provide on this form to be in touch with you and to provide updates and marketing.